障害発生時の危機対応コミュニケーション
サービス障害の対応状況を経営陣に伝える緊迫した場面(上級)
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I need to give you a quick update. The outage has now affected about forty percent of customers.
What's the root cause, and do we have an ETA for a fix?
It looks like a bad configuration change during last night's deployment. We're rolling it back now.
How long until service is fully restored?
We're estimating thirty to forty minutes for a full rollback, but core functionality should return sooner.
Okay, let's get a status page update out immediately, even before it's fully resolved.
Already drafting it. I'll also prepare a post-mortem once things stabilize.
重要単語・難しい単語
outage
(サービスの)障害、停止
root cause
根本原因
rollback
(変更などの)ロールバック、切り戻し
post-mortem
事後分析、振り返り
理解度テスト
音声を聞いてから挑戦してみましょう。全3問。
Q1. What percentage of customers were affected?
Q2. What caused the outage?
Q3. What will be prepared once things stabilize?