クライアントからのクレーム対応
納品物への不満を訴えるクライアントを落ち着かせ解決する場面(上級)
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Frankly, the deliverable we received yesterday doesn't meet what we agreed on in the scope document.
I completely understand your frustration, and I want to make this right.
Could you walk me through the specific gaps you're seeing?
The reporting dashboard is missing two of the key metrics we discussed in the kickoff.
That's on us. I'll get the team to prioritize those metrics and have a revised version to you by Wednesday.
I appreciate that, but I'd also like some assurance this won't happen again.
Understood. I'll set up a weekly check-in so we can catch any gaps before final delivery.
重要単語・難しい単語
deliverable
納品物
scope document
スコープ(業務範囲)定義書
kickoff
(プロジェクトの)キックオフ、開始
check-in
進捗確認、状況共有
理解度テスト
音声を聞いてから挑戦してみましょう。全3問。
Q1. What is the client unhappy about?
Q2. What is specifically missing from the dashboard?
Q3. What does the vendor propose to prevent this in the future?